Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 3 months ago. Jul 13, 2019 - 01:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted 4 months ago. Jun 07, 2019 - 19:31 UTC
As part of our commitment to providing customers with highly available and reliable cloud services, Forcepoint will be performing infrastructure maintenance at the Chicago (N) data center.
See below for the services that may be affected.
Web Security Cloud & Hybrid If you connect to the cloud service via PAC file, Forcepoint Web Security Endpoint, or IPsec tunneling via vpn.forcepoint.net, traffic will automatically be redirected to an alternative data center during the maintenance window. It is not anticipated that Web Security Cloud customers using these connectivity methods will experience any downtime.
If you connect directly to the Chicago (N) data center via another method, such as firewall redirection or proxy chaining, you must take steps to redirect traffic to an alternative data center during the maintenance window. Contact Forcepoint Technical Support for additional guidance.
IPsec and GRE If you connect to the Chicago (N) data center via IPsec or GRE tunnelling, traffic will fail over to your secondary tunnel during the maintenance window.
Customers who connect directly to the Chicago (N) data center must ensure they have configured a failover connection to redirect traffic to a secondary data center.
Note: for IPsec customers who have configured their devices to connect to the Forcepoint hostname (vpn.forcepoint.net), failover will happen automatically, and no additional action is required.
We recommend that customers check their tunnel configurations before the start of the maintenance window to ensure all tunnels are working correctly. Forcepoint Technical Support will be proactively contacting customers with tunnels that connect to this data center ahead of the planned maintenance.
Reporting Customers who have the Chicago (N) reporting data storage location configured in their account will be able to run reports as usual throughout the maintenance window. However, there may be occasions where reports take longer to complete than normal. To check your configured data storage locations, go to the Account > Licenses page in the Forcepoint Security Portal.
Posted 4 months ago. Jun 07, 2019 - 19:30 UTC
This scheduled maintenance affected: IPsec (VPN) Connectivity (Chicago (N)), Cloud Reporting (Chicago (N)), Web Security Cloud (Chicago (N)), and GRE Connectivity (Chicago (N)).