Planned network maintenance at Chicago (N) data center
Scheduled for Jul 20, 01:00 UTC  -  Jul 22, 05:00 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted about 1 month ago. Jun 09, 2019 - 14:23 UTC
Scheduled
As part of our commitment to providing customers with highly available and reliable cloud services, Forcepoint will be performing infrastructure maintenance at the Chicago (N) data center.

See below for the services that may be affected.

Web Security Cloud & Hybrid
If you connect to the cloud service via PAC file, Forcepoint Web Security Endpoint, or IPsec tunneling via vpn.forcepoint.net, traffic will automatically be redirected to an alternative data center during the maintenance window. It is not anticipated that Web Security Cloud customers using these connectivity methods will experience any downtime.

If you connect directly to the Chicago (N) data center via another method, such as firewall redirection or proxy chaining, you must take steps to redirect traffic to an alternative data center during the maintenance window. Contact Forcepoint Technical Support for additional guidance.

IPsec and GRE
If you connect to the Chicago (N) data center via IPsec or GRE tunnelling, traffic will fail over to your secondary tunnel during the maintenance window.

Customers who connect directly to the Chicago (N) data center must ensure they have configured a failover connection to redirect traffic to a secondary data center.

Note: for IPsec customers who have configured their devices to connect to the Forcepoint hostname (vpn.forcepoint.net), failover will happen automatically, and no additional action is required.

We recommend that customers check their tunnel configurations before the start of the maintenance window to ensure all tunnels are working correctly. Forcepoint Technical Support will be proactively contacting customers with tunnels that connect to this data center ahead of the planned maintenance.

Reporting
Customers who have the Chicago (N) reporting data storage location configured in their account will be able to run reports as usual throughout the maintenance window. However, there may be occasions where reports take longer to complete than normal. To check your configured data storage locations, go to the Account > Licenses page in the Forcepoint Security Portal.
Posted about 1 month ago. Jun 07, 2019 - 19:36 UTC
This scheduled maintenance affects: Web Security (Chicago (N)), Reporting (Chicago (N)), VPN (Chicago (N)), Hybrid Management (Chicago (N)), and GRE (Chicago (N)).