As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing IPSec service maintenance at the defined Forcepoint clusters.
During the maintenance window, Web Security Cloud customers who connect via VPN (IPsec) and have secondary tunnels configured to other clusters should not experience any downtime.
Maintenance will be performed during off-peak hours for each of these locations.
May 20, 08:54 UTC
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing infrastructure maintenance at the Dallas (O) data center.
See below for the services that may be affected:
Web Security Cloud & Hybrid
If you connect to the cloud service via PAC file, Forcepoint Web Security Endpoint, or IPsec tunneling via vpn.forcepoint.net, traffic will automatically be redirected to an alternative data center during the maintenance window. It is not anticipated that Web Security Cloud customers using these connectivity methods will experience any downtime.
If you connect via another method, such as firewall redirection, or proxy chaining, directly to the Dallas (O) data center, you must take steps to redirect traffic to an alternative data center during the maintenance window. Contact Technical Support for additional guidance.
IPsec and GRE
If you connect via IPsec or GRE tunneling to the Dallas (O) data center, traffic will fail over to your secondary tunnel during the maintenance window.
Customers who connect directly to the Dallas (O) data center must ensure they have configured a failover connection to redirect traffic to a secondary data center.
Note: for IPsec customers who have configured their devices to connect to the Forcepoint hostname (vpn.forcepoint.net), failover will happen automatically, and no additional action is required.
We recommend customers check their tunnel configuration before the start of the maintenance window to ensure all tunnels are working correctly. Forcepoint Technical Support will be proactively contacting customers with tunnels that connect to this data center ahead of the planned maintenance.
Local PoP – Mexico City
Web Security Cloud traffic for the MEXA (Mexico City) local point of presence is processed at the Dallas (O) data center. During the maintenance window, content localization for customers located in Mexico may be affected.
Customers who have the Dallas (O) reporting data storage location configured in their account will be able to run reports as usual throughout the maintenance window. However, there may be occasions where reports take longer to complete than normal. To check your configured data storage locations, go to the Account > Licenses page in the Forcepoint Security Portal.
Apr 30, 19:00 UTC