Identified - A small number of customers may be unable to view the some pages in the Cloud Security Portal. These pages include, the Device Management page, DLP page and the Dashboard page. Some end users who have had credentials created or modified since 12pm UTC on 14th May may encounter this issue. Other users remain unaffected. A fix is in place to reduce the impact on customers while the root cause investigation continues. Updates will follow as more information becomes available.
May 14, 21:31 UTC
Monitoring - A fix has been implemented but accounts that have been activated or have had authentication credentials updated within the past 3 to 4 hours may still encounter errors when viewing Cloud Portal Dashboard reports.

Cloud Operations is investigating and will update this post with more information.
May 14, 17:24 UTC
Investigating - Cloud Security Portal customers may be unable to view Cloud Portal Dashboard reports or encounter errors when attempting to use the Cloud Reporting Service.

A small number of Cloud Security Portal customers may also encounter errors when viewing the Device Management and DLP pages within the Cloud Security Portal.

Cloud Operations is investigating and will update this post with more information.
May 14, 16:28 UTC
Monitoring - Forcepoint is working on an upgrade program for the SIEM Integration feature in Forcepoint Web Security Cloud and Email Security Cloud. These upgrades are as a result of customer feedback to the BETA program and will improve the accessibility of this feature to better serve our customers.
Aug 23, 21:35 UTC

About This Site

Welcome to the new Forcepoint Cloud Service status page. The status of Forcepoint Cloud Services delivered from global data centers are continually monitored, any interruptions and planned maintenance will be displayed here.

Web Security Operational
Ashburn (H) Operational
Chicago (N) Operational
Dallas (O) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Istanbul (I) Operational
Johannesburg (S) Operational
Miami (Q) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
São Paulo (P) Operational
Singapore (R) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Tokyo (T) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Los Angeles (LAXA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Dubai (DXBA) Operational
Email Security Operational
Ashburn (H) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
Security Portal Degraded Performance
Global Degraded Performance
Reporting Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
Toronto (YYZA) Operational
Dallas (O) Operational
Dubai (DXBA) Operational
Hybrid Management Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
VPN Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
San Jose (G) Operational
São Paulo (P) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Los Angeles (LAXA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Dallas (O) Operational
Frankfurt (B) Operational
Istanbul (I) Operational
Miami (Q) Operational
Paris (D) Operational
Singapore (R) Operational
Tokyo (T) Operational
Dubai (DXBA) Operational
Mobile VPN Operational
Ashburn (H) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Heathrow (A) Operational
San Jose (G) Operational
Singapore (R) Operational
Sydney (M) Operational
Advanced Malware Detection Operational
Heathrow (A) Operational
Amsterdam (X) Operational
Miami (Q) Operational
Hosted CPA Operational
Slough (J) Operational
Hong Kong (K) Operational
San Jose (G) Operational
Threatseeker Cloud Operational
Ashburn (H) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
San Jose (G) Operational
Sydney (M) Operational
Reputation Service Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
File Sandboxing (Legacy) Operational
Sydney (M) Operational
GRE Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Frankfurt (B) Operational
Paris (D) Operational
Dusseldorf (E) Operational
Geneva (F) Operational
San Jose (G) Operational
Ashburn (H) Operational
Istanbul (I) Operational
Slough (J) Operational
Los Angeles (LAXA) Operational
Miami (Q) Operational
Singapore (R) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Tokyo (T) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Chicago (N) Operational
Dallas (O) Operational
Johannesburg (S) Operational
SIEM Integration (BETA) Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
IPSec Service Maintenance May 27, 10:00-22:00 UTC
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing IPSec service maintenance at the defined Forcepoint clusters.

During the maintenance window, Web Security Cloud customers who connect via VPN (IPsec) and have secondary tunnels configured to other clusters should not experience any downtime.

Maintenance will be performed during off-peak hours for each of these locations.
Posted on May 20, 08:54 UTC
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing infrastructure maintenance at the Dallas (O) data center.

See below for the services that may be affected:

Web Security Cloud & Hybrid
If you connect to the cloud service via PAC file, Forcepoint Web Security Endpoint, or IPsec tunneling via vpn.forcepoint.net, traffic will automatically be redirected to an alternative data center during the maintenance window. It is not anticipated that Web Security Cloud customers using these connectivity methods will experience any downtime.

If you connect via another method, such as firewall redirection, or proxy chaining, directly to the Dallas (O) data center, you must take steps to redirect traffic to an alternative data center during the maintenance window. Contact Technical Support for additional guidance.

IPsec and GRE
If you connect via IPsec or GRE tunneling to the Dallas (O) data center, traffic will fail over to your secondary tunnel during the maintenance window.

Customers who connect directly to the Dallas (O) data center must ensure they have configured a failover connection to redirect traffic to a secondary data center.

Note: for IPsec customers who have configured their devices to connect to the Forcepoint hostname (vpn.forcepoint.net), failover will happen automatically, and no additional action is required.

We recommend customers check their tunnel configuration before the start of the maintenance window to ensure all tunnels are working correctly. Forcepoint Technical Support will be proactively contacting customers with tunnels that connect to this data center ahead of the planned maintenance.

Local PoP – Mexico City
Web Security Cloud traffic for the MEXA (Mexico City) local point of presence is processed at the Dallas (O) data center. During the maintenance window, content localization for customers located in Mexico may be affected.

Reporting
Customers who have the Dallas (O) reporting data storage location configured in their account will be able to run reports as usual throughout the maintenance window. However, there may be occasions where reports take longer to complete than normal. To check your configured data storage locations, go to the Account > Licenses page in the Forcepoint Security Portal.
Posted on Apr 30, 19:00 UTC
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Resolved - Cloud Operations have confirmed that Email Security service in this region is no longer blacklisted by SORBS.

We apologize for any inconvenience this may have caused.
May 16, 16:17 UTC
Investigating - SORBS has blacklisted Email Security service in this region. Customers may experience delays in sending email to users of this listing service.

Cloud Operations is investigating and will update this post with more information.
May 15, 15:33 UTC
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.