Monitoring - Forcepoint is working on an upgrade program for the SIEM Integration feature in Forcepoint Web Security Cloud and Email Security Cloud. These upgrades are as a result of customer feedback to the BETA program and will improve the accessibility of this feature to better serve our customers.
Aug 23, 21:35 UTC

About This Site

Welcome to the new Forcepoint Cloud Service status page. The status of Forcepoint Cloud Services delivered from global data centers are continually monitored, any interruptions and planned maintenance will be displayed here.

Web Security Operational
Ashburn (H) Operational
Chicago (N) Operational
Dallas (O) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Istanbul (I) Operational
Johannesburg (S) Operational
Miami (Q) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
São Paulo (P) Operational
Singapore (R) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Tokyo (T) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Los Angeles (LAXA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Dubai (DXBA) Operational
Email Security Operational
Ashburn (H) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
Security Portal Operational
Global Operational
Reporting Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
Toronto (YYZA) Operational
Dallas (O) Operational
Singapore (R) Operational
Hybrid Management Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
VPN Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
San Jose (G) Operational
São Paulo (P) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Los Angeles (LAXA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Dallas (O) Operational
Frankfurt (B) Operational
Istanbul (I) Operational
Miami (Q) Operational
Paris (D) Operational
Singapore (R) Operational
Tokyo (T) Operational
Dubai (DXBA) Operational
Mobile VPN Operational
Ashburn (H) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Heathrow (A) Operational
San Jose (G) Operational
Singapore (R) Operational
Sydney (M) Operational
Advanced Malware Detection Operational
Heathrow (A) Operational
Amsterdam (X) Operational
Miami (Q) Operational
Hosted CPA Operational
Slough (J) Operational
Hong Kong (K) Operational
San Jose (G) Operational
Threatseeker Cloud Operational
Ashburn (H) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
San Jose (G) Operational
Sydney (M) Operational
Reputation Service Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
File Sandboxing (Legacy) Operational
Sydney (M) Operational
GRE Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Frankfurt (B) Operational
Paris (D) Operational
Dusseldorf (E) Operational
Geneva (F) Operational
San Jose (G) Operational
Ashburn (H) Operational
Istanbul (I) Operational
Slough (J) Operational
Los Angeles (LAXA) Operational
Miami (Q) Operational
Singapore (R) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Tokyo (T) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Chicago (N) Operational
Dallas (O) Operational
Johannesburg (S) Operational
SIEM Integration (BETA) Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 14:23 UTC
Scheduled - As part of our commitment to providing customers with highly available and reliable cloud services, Forcepoint will be performing infrastructure maintenance at the Chicago (N) data center.

See below for the services that may be affected.

Web Security Cloud & Hybrid
If you connect to the cloud service via PAC file, Forcepoint Web Security Endpoint, or IPsec tunneling via vpn.forcepoint.net, traffic will automatically be redirected to an alternative data center during the maintenance window. It is not anticipated that Web Security Cloud customers using these connectivity methods will experience any downtime.

If you connect directly to the Chicago (N) data center via another method, such as firewall redirection or proxy chaining, you must take steps to redirect traffic to an alternative data center during the maintenance window. Contact Forcepoint Technical Support for additional guidance.

IPsec and GRE
If you connect to the Chicago (N) data center via IPsec or GRE tunnelling, traffic will fail over to your secondary tunnel during the maintenance window.

Customers who connect directly to the Chicago (N) data center must ensure they have configured a failover connection to redirect traffic to a secondary data center.

Note: for IPsec customers who have configured their devices to connect to the Forcepoint hostname (vpn.forcepoint.net), failover will happen automatically, and no additional action is required.

We recommend that customers check their tunnel configurations before the start of the maintenance window to ensure all tunnels are working correctly. Forcepoint Technical Support will be proactively contacting customers with tunnels that connect to this data center ahead of the planned maintenance.

Reporting
Customers who have the Chicago (N) reporting data storage location configured in their account will be able to run reports as usual throughout the maintenance window. However, there may be occasions where reports take longer to complete than normal. To check your configured data storage locations, go to the Account > Licenses page in the Forcepoint Security Portal.
Jun 7, 19:36 UTC
GRE Maintenance Jul 23, 18:00-21:00 UTC
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing GRE service maintenance at this location. During the maintenance window, GRE will not be available in this location. Web Security Cloud customers who connect via GRE and have secondary tunnels configured to other clusters should not experience any downtime. Maintenance will be performed during off-peak hours.
Posted on Jul 12, 15:21 UTC
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing maintenance on our Email Reporting infrastructure in Frankfurt (B). During this time Email Security Cloud customers using Frankfurt (B) may notice incomplete Message Centre searches in the Forcepoint Security Portal and may be unable to release quarantined email as a result. All data will be made available once the maintenance is complete and no data will be lost.
Posted on Jun 25, 10:08 UTC
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing maintenance on our Email Reporting infrastructure in Paris (D). During this time Email Security Cloud customers using Paris (D) may notice incomplete Message Centre searches in the Forcepoint Security Portal and may be unable to release quarantined email as a result. All data will be made available once the maintenance is complete and no data will be lost.
Posted on Jul 3, 10:20 UTC
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing maintenance on our Email Reporting infrastructure in Ashburn (H). During this time Email Security Cloud customers using Ashburn (H) may notice incomplete Message Centre searches in the Forcepoint Security Portal and may be unable to release quarantined email as a result. All data will be made available once the maintenance is complete and no data will be lost.
Posted on Jul 3, 10:36 UTC
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing maintenance on our Email Reporting infrastructure in Slough (J). During this time Email Security Cloud customers using Slough (J) may notice incomplete Message Centre searches in the Forcepoint Security Portal and may be unable to release quarantined email as a result. All data will be made available once the maintenance is complete and no data will be lost.
Posted on Jul 3, 11:06 UTC
Past Incidents
Jul 18, 2019

No incidents reported today.

Jul 17, 2019

No incidents reported.

Jul 16, 2019
Completed - The scheduled maintenance has been completed.
Jul 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:00 UTC
Scheduled - As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing GRE service maintenance at this location. We expect minimal disruption to the service during this time. Web Security Cloud customers who connect via GRE and have secondary tunnels configured will not experience downtime.
Jul 15, 12:25 UTC
Jul 15, 2019
Completed - The scheduled maintenance has been completed.
Jul 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 7, 19:31 UTC
Scheduled - As part of our commitment to providing customers with highly available and reliable cloud services, Forcepoint will be performing infrastructure maintenance at the Chicago (N) data center.

See below for the services that may be affected.

Web Security Cloud & Hybrid
If you connect to the cloud service via PAC file, Forcepoint Web Security Endpoint, or IPsec tunneling via vpn.forcepoint.net, traffic will automatically be redirected to an alternative data center during the maintenance window. It is not anticipated that Web Security Cloud customers using these connectivity methods will experience any downtime.

If you connect directly to the Chicago (N) data center via another method, such as firewall redirection or proxy chaining, you must take steps to redirect traffic to an alternative data center during the maintenance window. Contact Forcepoint Technical Support for additional guidance.

IPsec and GRE
If you connect to the Chicago (N) data center via IPsec or GRE tunnelling, traffic will fail over to your secondary tunnel during the maintenance window.

Customers who connect directly to the Chicago (N) data center must ensure they have configured a failover connection to redirect traffic to a secondary data center.

Note: for IPsec customers who have configured their devices to connect to the Forcepoint hostname (vpn.forcepoint.net), failover will happen automatically, and no additional action is required.

We recommend that customers check their tunnel configurations before the start of the maintenance window to ensure all tunnels are working correctly. Forcepoint Technical Support will be proactively contacting customers with tunnels that connect to this data center ahead of the planned maintenance.

Reporting
Customers who have the Chicago (N) reporting data storage location configured in their account will be able to run reports as usual throughout the maintenance window. However, there may be occasions where reports take longer to complete than normal. To check your configured data storage locations, go to the Account > Licenses page in the Forcepoint Security Portal.
Jun 7, 19:30 UTC
Jul 14, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - This issue is now resolved, customers should no longer experience delays in sending emails to users of AT&T in these regions.

We apologize for any inconvenience this may have caused.
Jul 11, 16:13 UTC
Update - We're continuing to work with the third party ISP to understand the reason for the blacklisting so a solution can be implemented.
Jul 8, 11:52 UTC
Investigating - Customers may experience delays in sending email to users of AT&T in this region. Cloud Operations is investigating and will update this post with more information.
Jul 6, 07:42 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 11:01 UTC
Scheduled - As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing maintenance on our Email Reporting infrastructure in Hong Kong (K). During this time Email Security Cloud customers using Hong Kong (K) may notice incomplete Message Centre searches in the Forcepoint Security Portal and may be unable to release quarantined email as a result. All data will be made available once the maintenance is complete and no data will be lost.
Jul 3, 10:01 UTC
Jul 10, 2019
Completed - The scheduled maintenance has been completed.
Jul 10, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 17:30 UTC
Scheduled - As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing maintenance on our Email Reporting infrastructure in Frankfurt (B). During this time Email Security Cloud customers using Frankfurt (B) may notice incomplete Message Centre searches in the Forcepoint Security Portal and may be unable to release quarantined email as a result. All data will be made available once the maintenance is complete and no data will be lost.
Jun 21, 10:02 UTC
Jul 9, 2019

No incidents reported.

Jul 8, 2019
Resolved - Web Security Cloud in Johannesburg (S) in failed-over to another near-by location between 11:00 UTC and 11:15 UTC. Customers should not have been significantly impacted by this. However, some customers may have experienced slightly increased latency as a result. This was quickly identified as a network issue and a fix was immediately implemented. We apologise for any inconvenience caused.
Jul 8, 11:51 UTC
Jul 7, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.