Products: TRITON AP-WEB;Forcepoint Web Security Cloud;Forcepoint Web Security
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing infrastructure maintenance at the Tokyo (T) data center.
Maintenance will be performed during the following off-peak hours:
• Friday September 6, 2019 at 8:00pm JST to Sunday, September 8, 2019 at 11:59pm JST
See below for the services that may be affected. For information on how to check if you will be impacted and ensuring failover is available, see Cloud and Hybrid Extended Maintenance Procedures.
Web Security Cloud & Hybrid
If you connect to the cloud service via PAC file, Forcepoint Web Security Endpoint, or legacy IPsec tunneling via vpn.forcepoint.net, traffic will automatically be redirected to an alternative data center during the maintenance window. It is not anticipated that Web Security Cloud customers using these connectivity methods will experience any downtime.
If you connect via another method, such as IPsec Advanced, firewall redirection, or proxy chaining, directly to the Tokyo (T) data center, you must take steps to redirect traffic to an alternative data center during the maintenance window. Contact Technical Support for additional guidance.
IPsec and GRE
If you connect via IPsec or GRE tunneling to the Tokyo (T) data center, traffic will fail over to your secondary tunnel during the maintenance window.
Customers who connect directly to the Tokyo (T) data center must ensure they have configured a failover connection to redirect traffic to a secondary data center.
Note: for legacy IPsec customers who have configured their devices to connect to the Forcepoint hostname (vpn.forcepoint.net), failover will happen automatically, and no additional action is required. Legacy IPsec customers connecting directly to the Tokyo data center address must ensure they have configured a failover connection to a secondary data center.
We recommend customers check their tunnel configuration before the start of the maintenance window to ensure all tunnels are working correctly. Forcepoint Technical Support will be proactively contacting customers with tunnels that connect to this data center ahead of the planned maintenance.
Customers who have the Tokyo (T) reporting data storage location configured in their account will be able to run reports as usual throughout the maintenance window. However, there may be occasions where reports take longer to complete than normal. To check your configured data storage locations, go to the Account > Licenses page in the Forcepoint Security Portal.
Tech Alert link: https://support.forcepoint.com/TechAlerts
Aug 28, 18:00 UTC