Monitoring - Forcepoint is working on an upgrade program for the SIEM Integration feature in Forcepoint Web Security Cloud and Email Security Cloud. These upgrades are as a result of customer feedback to the BETA program and will improve the accessibility of this feature to better serve our customers.
Aug 23, 21:35 UTC

About This Site

Welcome to the new Forcepoint Cloud Service status page. The status of Forcepoint Cloud Services delivered from global data centers are continually monitored, any interruptions and planned maintenance will be displayed here.

Web Security Operational
Ashburn (H) Operational
Chicago (N) Operational
Dallas (O) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Istanbul (I) Operational
Johannesburg (S) Operational
Miami (Q) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
São Paulo (P) Operational
Singapore (R) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Tokyo (T) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Los Angeles (LAXA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Dubai (DXBA) Operational
Email Security Operational
Ashburn (H) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
Security Portal Operational
Global Operational
Reporting Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
Toronto (YYZA) Operational
Dallas (O) Operational
Dubai (DXBA) Operational
Hybrid Management Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
VPN Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
San Jose (G) Operational
São Paulo (P) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Los Angeles (LAXA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Dallas (O) Operational
Frankfurt (B) Operational
Istanbul (I) Operational
Miami (Q) Operational
Paris (D) Operational
Singapore (R) Operational
Tokyo (T) Operational
Dubai (DXBA) Operational
Mobile VPN Operational
Ashburn (H) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Heathrow (A) Operational
San Jose (G) Operational
Singapore (R) Operational
Sydney (M) Operational
Advanced Malware Detection Operational
Heathrow (A) Operational
Amsterdam (X) Operational
Miami (Q) Operational
Hosted CPA Operational
Slough (J) Operational
Hong Kong (K) Operational
San Jose (G) Operational
Threatseeker Cloud Operational
Ashburn (H) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
San Jose (G) Operational
Sydney (M) Operational
Reputation Service Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
File Sandboxing (Legacy) Operational
Sydney (M) Operational
GRE Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Frankfurt (B) Operational
Paris (D) Operational
Dusseldorf (E) Operational
Geneva (F) Operational
San Jose (G) Operational
Ashburn (H) Operational
Istanbul (I) Operational
Slough (J) Operational
Los Angeles (LAXA) Operational
Miami (Q) Operational
Singapore (R) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Tokyo (T) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Chicago (N) Operational
Dallas (O) Operational
Johannesburg (S) Operational
SIEM Integration (BETA) Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Heathrow (A) Network Maintenance May 4, 09:00-21:00 UTC
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing infrastructure maintenance at this Forcepoint Cluster. The maintenance will be performed during off-peak hours for this location. The maintenance window will start on Saturday 4th May at 0900 UTC and will complete on Saturday 4th May 2100 UTC.

During the maintenance window, Web Security Cloud traffic will be moved to another nearby Cluster. Web Security Cloud customers who use Forcepoint's GeoDNS service should not experience any downtime.

IPsec and GRE connectivity for Web Security Cloud will be unavailable during this maintenance window. Web Security Cloud customers connecting using IPsec or GRE should not experience any significant downtime, as traffic will move to secondary tunnels. We recommend customers check their IPsec/GRE tunnel configuration before the start of the maintenance window to ensure all tunnels are working correctly.

The Cloud Security Portal may be intermittently unavailable during this maintenance window. As a result, customers may be unable to make policy changes, release quarantined email and run Web and Email reports during this time.

Email Security Cloud will be unavailable in Heathrow (A) during the maintenance window. However, customers will be able to send and receive email as normal during the maintenance window via the secondary Email Security Cloud Cluster configured in the customer account.

Hybrid Management will be unavailable for a brief period of time during this maintenance window. Hybrid Cloud customers may be unable to sync users and groups and download logs during this time. Log files will be available for download once the maintenance window completes, no data will be lost.

The Advanced Malware Detection (AMD) File Sand boxing service will be failed-over to another nearby location. Customers should not experience any downtime or service degradation.

Forcepoint’s ThreatSeeker Cloud service will be failed-over to another nearby location. Customers should not experience any downtime or service degradation.

Mobile VPN will be failed over to another nearby location. Customers should not experience any downtime or service degradation.

We will update this notification as the maintenance window progresses.
Posted on Apr 9, 13:17 UTC
Past Incidents
Apr 23, 2019
Resolved - The incident has been resolved, services are performing normally. We apologize for any inconvenience caused.
Apr 23, 10:44 UTC
Identified - Cloud Operations have been in contact with Microsoft to ensure that the affected Email Security egress IP is no longer being rate limited.

Microsoft have assured us that they are aware of the issue and are in the process of updating their systems, this process may take between 24 hours to 48 hours to fully be applied on their side.
Apr 12, 13:30 UTC
Investigating - Outlook/Hotmail has rate limited email in this region. End users may experience delays or delivery failures in sending email to users of Outlook/Hotmail domains.

Cloud Operations is investigating and will update this post with more information.
Apr 12, 09:35 UTC
Apr 22, 2019
Resolved - This incident has been resolved and services are performing normally. We apologize for any inconvenience caused.
Apr 22, 18:56 UTC
Update - We are continuing to monitor for any further issues.
Apr 22, 18:38 UTC
Update - We are continuing to monitor for any further issues.
Apr 22, 18:37 UTC
Monitoring - A fix has been implemented and the service is performing normally. We are monitoring the situation closely.
Apr 22, 18:37 UTC
Update - We are working on a resolution. Customers may experience slightly delayed Advanced Malware Detection submissions and a small number of reports may be unavailable. We apologise for any inconvenience caused.
Apr 22, 17:44 UTC
Identified - We are working on a resolution. Customers may experience slightly delayed Advanced Malware Detection submissions and a small number of reports may be unavailable. We apologise for any inconvenience caused.
Apr 20, 08:08 UTC
Investigating - Our monitoring has indicated delays processing Advanced Malware Detection submissions in this location. Customers may experience delayed Advanced Malware Detection submissions and reports may be unavailable.

Cloud Operations have therefore failed over the Advanced Malware Detection service in this location to another nearby cluster whilst we investigate.
Apr 19, 19:05 UTC
Apr 21, 2019

No incidents reported.

Apr 19, 2019
Completed - The scheduled maintenance has been completed.
Apr 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 13:01 UTC
Scheduled - As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing network maintenance at this Forcepoint Cluster.

This maintenance is a BAU task and we anticipate there to be no downtime or any impact to the services running in this cluster.
Apr 15, 13:46 UTC
Apr 18, 2019
Resolved - The incident has been resolved, services are performing normally.
The Advanced Malware Detection service has been returned to this region.

We apologize for any inconvenience caused.
Apr 18, 11:01 UTC
Identified - The cause of the incident has been identified and a resolution is being implemented.
Apr 18, 10:47 UTC
Investigating - Our monitoring has indicated delays processing Advanced Malware Detection submissions in this location. Customers may experience delayed Advanced Malware Detection submissions and reports may be unavailable.

Cloud Operations have therefore failed over the Advanced Malware Detection service in this location to another nearby cluster whilst we investigate.
Apr 18, 10:40 UTC
Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.