Investigating - SORBs has blacklisted Email Security Service in this region. Customers may experience delays in sending emails to users of this listing service.

Cloud Operations is still investigating and will update this post with more information.
Sep 18, 13:37 UTC
Monitoring - Forcepoint is working on an upgrade program for the SIEM Integration feature in Forcepoint Web Security Cloud and Email Security Cloud. These upgrades are as a result of customer feedback to the BETA program and will improve the accessibility of this feature to better serve our customers.
Aug 23, 21:35 UTC

About This Site

Welcome to the new Forcepoint Cloud Service status page. The status of Forcepoint Cloud Services delivered from global data centers are continually monitored, any interruptions and planned maintenance will be displayed here.

IPsec (VPN) Connectivity Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
San Jose (G) Operational
São Paulo (P) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Los Angeles (LAXA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Dallas (O) Operational
Frankfurt (B) Operational
Istanbul (I) Operational
Miami (Q) Operational
Paris (D) Operational
Singapore (R) Operational
Tokyo (T) Operational
Dubai (DXBA) Operational
IPsec Advanced Connectivity Operational
Heathrow (A) Operational
Frankfurt (B) Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Geneva (F) Operational
Hong Kong (K) Operational
Istanbul (I) Operational
Johannesburg (S) Operational
Miami (Q) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
São Paulo (P) Operational
Singapore (R) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Tokyo (T) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Los Angeles (LAXA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Dubai (DXBA) Operational
Sydney (M) Operational
GRE Connectivity Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Frankfurt (B) Operational
Paris (D) Operational
Dusseldorf (E) Operational
Geneva (F) Operational
San Jose (G) Operational
Ashburn (H) Operational
Istanbul (I) Operational
Slough (J) Operational
Los Angeles (LAXA) Operational
Miami (Q) Operational
Singapore (R) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Tokyo (T) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Chicago (N) Operational
Dallas (O) Operational
Johannesburg (S) Operational
Web Security Cloud Operational
Ashburn (H) Operational
Chicago (N) Operational
Dallas (O) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Istanbul (I) Operational
Johannesburg (S) Operational
Miami (Q) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
São Paulo (P) Operational
Singapore (R) Operational
Sydney (M) Operational
Amsterdam (X) Operational
Tokyo (T) Operational
Stockholm (U) Operational
Toronto (YYZA) Operational
Docklands (LONB) Operational
New York (NYCA) Operational
Los Angeles (LAXA) Operational
Warsaw (WAWA) Operational
Milan (MILA) Operational
Dubai (DXBA) Operational
Email Security Cloud Degraded Performance
Ashburn (H) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
Paris (D) Degraded Performance
San Jose (G) Operational
Sydney (M) Operational
Cloud Security Portal Operational
Global Operational
Cloud Reporting Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Frankfurt (B) Operational
Geneva (F) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Mumbai (C) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
Toronto (YYZA) Operational
Dallas (O) Operational
Singapore (R) Operational
Hybrid Management Operational
Ashburn (H) Operational
Chicago (N) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
Johannesburg (S) Operational
Paris (D) Operational
San Jose (G) Operational
Sydney (M) Operational
Mobile VPN Operational
Ashburn (H) Operational
Düsseldorf (E) Operational
Slough (J) Operational
Heathrow (A) Operational
San Jose (G) Operational
Singapore (R) Operational
Sydney (M) Operational
Advanced Malware Detection Operational
Heathrow (A) Operational
Amsterdam (X) Operational
Miami (Q) Operational
Hosted CPA Operational
Slough (J) Operational
Hong Kong (K) Operational
San Jose (G) Operational
Threatseeker Cloud Operational
Ashburn (H) Operational
Heathrow (A) Operational
Hong Kong (K) Operational
San Jose (G) Operational
Sydney (M) Operational
Reputation Service Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
SIEM Integration (BETA) Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2019
Resolved - We contacted SORBs and have worked with them to unblock our IP address.
Sep 18, 14:47 UTC
Investigating - SORBs has blacklisted Email Security Service in this region. Customers may experience delays in sending emails to users of this listing service.

Cloud Operations is still investigating and will update this post with more information.
Sep 16, 16:42 UTC
Sep 17, 2019

No incidents reported.

Sep 16, 2019
Postmortem - Read details
Sep 16, 10:35 UTC
Resolved - The incident has been resolved, services are performing normally. We apologize for any inconvenience caused.
Sep 16, 10:26 UTC
Monitoring - End users may have experienced delays in sending and receiving email between 05:46 and 07:46. Cloud Operations have resolved the issue and are monitoriong the situation carefully.
Sep 16, 08:54 UTC
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - The incident has been resolved, services are performing normally. We apologize for any inconvenience caused.
Sep 13, 15:51 UTC
Investigating - Ashburn (H) experienced a brief connectivity. Cloud Operations are continuing to investigate and more information will be published as soon as it becomes available.
Sep 13, 14:30 UTC
Sep 12, 2019

No incidents reported.

Sep 11, 2019
Postmortem - Read details
Sep 16, 10:36 UTC
Resolved - The incident has been resolved, services are performing normally. We apologize for any inconvenience caused.
Sep 11, 17:19 UTC
Update - Email Security Cloud in Heathrow(A), Slough (J), Geneva (F), Paris (D) is Operational. Düsseldorf (E) and Frankfurt (B) are experiencing intermittent partial outages and email delays. We are currently working on a resolution.
Sep 11, 14:23 UTC
Update - Services are available. However, some customers may experience delays sending and receiving email. We are working on a resolution.
Sep 11, 12:09 UTC
Update - A fix has been put in place and services are available. However, some customers may experience delays sending and receiving email.
Sep 11, 10:12 UTC
Identified - The cause of the incident has been identified and a resolution is being implemented. Service have been stabilized and are available. However, some customers may experience delays sending and receiving email.
Sep 11, 08:55 UTC
Investigating - Email services are intermittently unavailable in this location. End users may experience delays in sending and receiving email. Cloud Operations is investigating and will update this post with more information.
Sep 11, 08:25 UTC
Resolved - Cloud Operations has been in contact with SORBs and the IP has been unblocked.
Sep 11, 15:39 UTC
Investigating - SORBS has blacklisted Email Security Service in this region. Customers may experience delays in sending email to users of this listing service.
Cloud Operations is still investigating this issue and will update this post with more information.
Sep 7, 02:07 UTC
Postmortem - Read details
Sep 16, 10:37 UTC
Resolved - Service have been stabilized and are available. All looks good .
Sep 11, 09:29 UTC
Investigating - End users may experience delays in sending and receiving email. Cloud Operations is investigating and will update this post with more information.
Sep 11, 04:27 UTC
Postmortem - Read details
Sep 16, 10:36 UTC
Resolved - This incident has been resolved.
Sep 11, 08:22 UTC
Monitoring - The issue has been fixed and we are monitoring to make sure this is stable.
Sep 11, 04:29 UTC
Investigating - End users may experience delays in sending and receiving email. Cloud Operations is investigating and will update this post with more information.
Sep 10, 16:50 UTC
Sep 9, 2019
Completed - The scheduled maintenance has been completed.
Sep 9, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:00 UTC
Scheduled - As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing maintenance on our Email Reporting infrastructure in Johannesburg (S). During this time Email Security Cloud customers using Johannesburg (S) may notice incomplete Message Centre searches in the Forcepoint Security Portal and may be unable to release quarantined email as a result. All data will be made available once the maintenance is complete and no data will be lost.
Aug 30, 09:20 UTC
Resolved - The incident has been resolved, services are performing normally. Traffic has been restored to Tokyo (T). A post-mortem will be published. We apologize for any inconvenience caused.
Sep 9, 16:26 UTC
Identified - The issue has been identified and a fix has been put in place and is currently being validated.
Sep 9, 14:59 UTC
Update - Tokyo (T) Web Security Cloud is experiencing an intermittent degradation of browsing performance. Some websites may take longer to load than usual. In order to restore service performance for end-users, traffic has been moved away from Tokyo (T) to another nearby location. Cloud Operations is investigating and will update this post with more information.
Sep 9, 12:24 UTC
Update - Customers may experience intermittent degradation of browsing performance within this cluster. Some websites may take longer to load than usual. In order to restore service performance for end-users, traffic has been moved away from Tokyo (T) to another nearby location. Cloud Operations is investigating and will update this post with more information.
Sep 9, 10:13 UTC
Update - Customers may experience intermittent degradation of browsing performance within this cluster. Some websites may take longer to load than usual. In order to restore service performance for end-users, traffic has been moved away from Tokyo (T) to another nearby location. Cloud Operations is investigating and will update this post with more information.
Sep 9, 09:30 UTC
Update - Customers may experience intermittent degradation of browsing performance within this cluster. Some websites may take longer to load than usual. In order to restore service performance for end-users, traffic has been moved away from Tokyo (T) to another nearby location. Cloud Operations is investigating and will update this post with more information.
Sep 9, 09:04 UTC
Update - Customers may experience intermittent degradation of browsing performance within this cluster. Some websites may take longer to load than usual. In order to restore service performance for end-users, traffic has been moved away from Tokyo (T) to another nearby location. Cloud Operations is investigating and will update this post with more information.
Sep 9, 08:31 UTC
Update - Customers may experience intermittent degradation of browsing performance within this cluster. Some websites may take longer to load than usual. In order to restore service performance for end-users, traffic has been moved away from Tokyo (T) to another nearby location. Cloud Operations is investigating and will update this post with more information.
Sep 9, 08:02 UTC
Update - Customers may experience intermittent degradation of browsing performance within this cluster. Some websites may take longer to load than usual. In order to restore service performance for end-users, traffic has been moved away from Tokyo (T) to another nearby location. Cloud Operations is investigating and will update this post with more information.
Sep 9, 07:50 UTC
Investigating - We have identified issues at our Tokyo DC wherein connectivity on GRE Tunnels & Webdefense services have been affected. The issues is being investigated currently
Sep 9, 07:49 UTC
Postmortem - Read details
Sep 9, 11:47 UTC
Resolved - A particular email run caused an unexpected load on our email service in this location. This resulted in intermittent delays when sending and receiving emails. The service is performing normally. We apologise for any inconvenience caused.
Sep 9, 11:46 UTC
Update - We are continuing to investigate this issue.
Sep 6, 13:11 UTC
Investigating - End users may experience delays in sending and receiving email in this location. Cloud Operations is investigating and will update this post with more information.
Sep 6, 12:47 UTC
Sep 8, 2019
Completed - The scheduled maintenance has been completed.
Sep 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 11:00 UTC
Scheduled - Date: 2019-08-27
Products: TRITON AP-WEB;Forcepoint Web Security Cloud;Forcepoint Web Security
Description:
As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing infrastructure maintenance at the Tokyo (T) data center.

Maintenance will be performed during the following off-peak hours:
• Friday September 6, 2019 at 8:00pm JST to Sunday, September 8, 2019 at 11:59pm JST
See below for the services that may be affected. For information on how to check if you will be impacted and ensuring failover is available, see Cloud and Hybrid Extended Maintenance Procedures.

Web Security Cloud & Hybrid
If you connect to the cloud service via PAC file, Forcepoint Web Security Endpoint, or legacy IPsec tunneling via vpn.forcepoint.net, traffic will automatically be redirected to an alternative data center during the maintenance window. It is not anticipated that Web Security Cloud customers using these connectivity methods will experience any downtime.

If you connect via another method, such as IPsec Advanced, firewall redirection, or proxy chaining, directly to the Tokyo (T) data center, you must take steps to redirect traffic to an alternative data center during the maintenance window. Contact Technical Support for additional guidance.

IPsec and GRE
If you connect via IPsec or GRE tunneling to the Tokyo (T) data center, traffic will fail over to your secondary tunnel during the maintenance window.

Customers who connect directly to the Tokyo (T) data center must ensure they have configured a failover connection to redirect traffic to a secondary data center.

Note: for legacy IPsec customers who have configured their devices to connect to the Forcepoint hostname (vpn.forcepoint.net), failover will happen automatically, and no additional action is required. Legacy IPsec customers connecting directly to the Tokyo data center address must ensure they have configured a failover connection to a secondary data center.

We recommend customers check their tunnel configuration before the start of the maintenance window to ensure all tunnels are working correctly. Forcepoint Technical Support will be proactively contacting customers with tunnels that connect to this data center ahead of the planned maintenance.

Reporting
Customers who have the Tokyo (T) reporting data storage location configured in their account will be able to run reports as usual throughout the maintenance window. However, there may be occasions where reports take longer to complete than normal. To check your configured data storage locations, go to the Account > Licenses page in the Forcepoint Security Portal.

Tech Alert link: https://support.forcepoint.com/TechAlerts.
Aug 28, 18:00 UTC
Sep 5, 2019
Completed - The scheduled maintenance has been completed.
Sep 5, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 13:00 UTC
Scheduled - As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing maintenance on our Email Reporting infrastructure in Mumbai (C). During this time Email Security Cloud customers using Mumbai (C) may notice incomplete Message Centre searches in the Forcepoint Security Portal and may be unable to release quarantined email as a result. All data will be made available once the maintenance is complete and no data will be lost.
Aug 28, 09:08 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:00 UTC
Scheduled - As part of Forcepoint's commitment to providing customers with highly available and reliable cloud services, we will be performing GRE and IPSec Advanced Connectivity service maintenance at this location. During the maintenance window, GRE and IPSec Advanced maybe experience an momentary interruption. Web Security Cloud customers who connect via GRE and IPSec Advanced have secondary tunnels configured to other clusters should not experience any downtime.
Aug 28, 08:24 UTC
Sep 4, 2019
Resolved - The incident has been resolved, services are performing normally. We apologize for any inconvenience caused.
Sep 4, 16:20 UTC
Investigating - Administrators and end users may experience elevated delays in changes to policies. Cloud Operations is investigating and will update this post with more information.
Sep 4, 12:27 UTC